Complaints

At SoftNSilk, we deeply value your trust and satisfaction. If you’re not happy with any part of your shopping experience, we’re here to listen and resolve it promptly.

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📣 How to File a Complaint

If you have a complaint regarding a product, service, delivery, or any part of your order, please contact us through any of the following channels:

• Email: helpsoftnsilk@gmail.com

• WhatsApp / Call: [Your Phone Number]

• Facebook / Instagram: Message us directly on our official social media pages

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🕒 Response Time

We aim to respond to all complaints within 24 hours and resolve most issues within 2–3 business days.

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📝 Information to Provide

To help us resolve your complaint quickly, please include:

• Your Order Number

• A clear description of the issue

• Any relevant photos or screenshots (if applicable)

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💬 Our Promise

• Every complaint is treated seriously and confidentially

• We aim to provide a fair and transparent resolution

• Your feedback helps us improve our services

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Thank you for helping us serve you better.
We’re committed to making your SoftNSilk experience smooth and satisfying — every time.