Privacy Policy


At SoftNSilk, your privacy and trust are extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit or shop at SoftNSilk, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping/billing address.

  • Payment Information: Processed securely via trusted payment gateways (we do not store credit/debit card details).

  • Order Information: Products purchased, order date, delivery status.

  • Device Information: IP address, browser type, and other technical data to enhance your shopping experience.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders.

  • Communicate with you regarding your order or promotions.

  • Improve our website and customer experience.

  • Prevent fraud and ensure secure transactions.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share limited data with:

  • Delivery Partners: To ensure your order reaches you on time.

  • Payment Gateways: To process secure transactions.

  • Marketing Tools (optional): For promotions, only if you’ve opted in.

4. Cookies

We use cookies to:

  • Store your preferences.

  • Keep you logged in.

  • Analyze website traffic for better service.

You can disable cookies through your browser settings, but some features of our website may not function properly.

5. Data Security

Your data is protected using industry-standard encryption and secure servers. We constantly monitor and upgrade our systems to ensure maximum protection.

6. Your Rights

You have the right to:

  • Access the data we hold about you.

  • Request correction or deletion of your personal data.

  • Opt out of marketing communications at any time.