Return & Exchange Policy
At SoftNSilk, your satisfaction is our priority.
We offer a 7-Day Easy Return & Exchange Policy to make your shopping experience worry-free.
🛍️ What Can Be Returned?
You can request a return or exchange within 7 days of receiving your order if:
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You received a wrong item or size
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The item is damaged or defective
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The product is not as described
🔁 Return Conditions
To be eligible for a return or exchange:
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The product must be unused, unwashed, and in original condition
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Must include original packaging and tags
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Proof of purchase (order number or receipt) is required
❌ What Can't Be Returned?
For hygiene reasons, innerwear, undergarments, and clearance items cannot be returned or exchanged unless they are damaged or incorrect.
🔄 How to Request a Return?
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Contact our support team within 7 days at helpsoftnsilk@gmail.com
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Mention your order number and the reason for return
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We’ll guide you through the pickup or return shipping process
💸 Refund or Exchange
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For valid returns, you can choose between a replacement, store credit, or full refund (excluding shipping charges)
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Refunds will be processed within 5–7 business days after we receive and inspect the returned item
📦 Return Shipping
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In most cases, the customer will bear the return shipping cost
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If the item sent was incorrect or defective, we will cover the shipping charges
Still have questions?
Reach out to us anytime — we're here to help!